Wednesday, May 22, 2019

Fan Management 101

Fans are always going to be the bane of the writer's existence. The problem is that a writer needs a community in order to succeed; if no one reads what he writes then his projects will remain stillborn. On the other hand fans can drive a writer crazy, especially when they have a fan theory that completely ignores what the writer has written or post some really bizarre fanfic. Ultimately, the problem is that a writer needs to build a community in order to succeed, and that can be a major problem.

The issue is that the writer can't be the only one getting the word out about a project. The success of any project is directly proportional to its support; in a business where everything is a numbers game it's important to have the numbers be as big as possible. This means that the writer needs to do whatever he can to create support for his comic. Unfortunately, this means that he needs to respect his fans as much as possible, and that's not always easy, especially considering that most writers tend to introverts; it's hard for a writer to not be somewhere between hating everyone and wanting to bury under their covers. However, it's also not as hard as it sounds.

[Here's an incentive of sorts: Having fans is the greatest way to deal with writer's block. If you are ever stuck on how to progress you can always go into the fanforum of your project and read the various theories on how they think things should be going. Be warned: A lot of it can be disheartening and make your blood boil, especially when they missed some of what you thought were the greatest moments and that ignores the troll trying to make a name for himself by taking your stuff down. However, it can also help spur ideas as well as offer some great feedback, especially if you remember to stay in the background.]

You're going to need to remember a few things when it comes to your fanbase, and you're going to want to balk at doing them at least once. The first is to let everyone know when you have something new, be it an issue, a page, or even a Kickstarter; your fans need to know when you've done something new. It may sound obvious but you need to keep your fans in the loop; this is Marketing 101. Of course, you may dread doing it, but it needs to be done.

The second is to not post on the fanforums. Yeah, some writers can do this, but in general you need to adopt a “read don't post” policy. The problem is that sometimes you want to appear transparent to your fans, and so you think that means that you need to be part of any conversations about your project. However, this invites the Troll Targeting Principle: Once you're a known part of the conversation someone is bound to want to target you more than talk about your project, and that means saying the insulting things in order to get a rise out of you. Trolls are worse than Hydra: Block one and another takes its place. Don't engage them and they won't derail your conversations.

Third, do things to be nice to your fans. This doesn't mean you need to do things that are against your personal code, like having a character go shirtless or have a sex scene just to make the fans happy. This does mean if a particular character seems to be a favorite then increase the screen time of the character a smidge. Occasionally have fan freebies, like an extra page or two every so often, or even a discount code for the merch site. Heck, mess with them a little on April 1st. Just show them that you appreciate them a little and they'll reward you with more popularity, fame, and hopefully the rewards that go with it.

Lastly, don't do things specifically to annoy your fandom. This is the one thing that can be the hardest, but that just makes it the one thing you need to remember. If they find out your Big Secret, like a character reveal or a plot twist, congratulate them for following your clues and do it anyway; you'll find that changing things is only going to screw things up (just ask Marvel and DC; every time they change things because of leaks it just screws things up). Don't rant about how big jerks fans are; some of them will take it personally. Yes, you can mess with them and rant about specific incidents, but don't go after your fandom in general; you don't want to alienate them and it usually works against your interest.

Oh, and just as important is that you DO NOT PANDER. Some idiot writers and artists think that being nice is bending over backwards for your fans. It's not. This is the difference between the good cook and the great cook: A good cook will over-sweeten his pastries in hopes that his pastries will fly off thee shelves and they will, but only for a short time. Soon enough they crowd will have enough of the sweetness and go elsewhere. The great chefs use bittersweet chocolate and the minimum amount of sugar; they let the ingredients shine. A writer needs to recognize that difference and just do what they think is best for the story regardless of what the fans think.

Yes, there are some artists that do so all the time. Dave Sym was notorious for nailing fandom but that was part of his charm; it meant that the fans always knew where they stood with him. This does not mean that you should try for the same relationship, but that you should respect your fandom and keep them in the loop. Do that and they will help you grow, antagonize them and see your fame, and therefore your success, diminish. Try to be that great cook and not the idiot one and you'll find your own recipe for success.

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